shipping + returns

shipping

A wonderful customer experience is a priority around here, and shipping plays a part of that!

If you select Flat Rate Shipping, we will ship out your order in 3-5 business days. If you select Free Local Delivery, we will reach out about a good day to drop off within 3 business days of your order.

Shipped orders will receive a tracking number and sent via USPS or UPS to addresses in the United States of America.

 

returns + exchanges

We want you to be 100% happy with your purchase.

In the instance you want to return an item, we accept returns up to 7 days (in-store/postmarked by) after the shipping date of your order in the form of store credit. You will be issued a gift card for the amount of the order. To be eligible for a return, your item(s) must be unused and unaltered. Due to our products being handmade in small batches and/or one-of-a-kind items, please contact hello@madeglobal.org to see if an item is available before mailing back for an exchange.

If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

return process

Please include your first and last name and/or order number in your package, and mail your return to:

made
4910 Abbotsford Mews
Williamsburg, VA 23188

When returning your item, shipping costs are not refundable. You will cover the shipping costs associated with returning your item. Consider using a trackable shipping service or shipping insurance to ensure delivery to us.

Once we receive your returned item(s), you will receive a made gift card code via email, redeemable always and forever.

 

exchanges

We will replace items if they are damaged, of course. If you need to exchange it for the same item, send us an email at hello@madeglobal.org to see if the item is still available, and we will proceed with the return process outlined above.